Terms of Use

The short version

Who we are

Nexus is a South African marketplace app operated by Michael Mokhethea ("Nexus", "we", "us"). You can reach us at hello@nexusapp.africa. How we handle your information is explained in our Privacy Policy, which forms part of these terms.

Using Nexus

• You must be 18 or older to create an account.
• Anyone can browse Nexus without an account. To create a business, add listings, send orders, report content or leave reviews, you need an account verified with your phone number.
• You're responsible for what happens on your account. Keep your phone and your SIM secure.
• By creating content on Nexus, you accept these terms.

If you're a vendor

• Be accurate. Your business name, description, listings, prices, hours, address and map pin must be true and kept up to date. Your Open/Closed switch should reflect whether you are really open.
• Only offer what's legal. You're responsible for having any licence, permit or registration your business needs, and for following the law that applies to what you sell or do.
• Your content stays yours. You give Nexus permission to show, store, resize and share your business content (including photos) in the app, on nexusapp.africa and in links people share, for as long as it's on Nexus. You confirm you have the right to publish it.
• Deals are between you and your customer. Nexus doesn't take part in, handle payment for, or guarantee any sale or service arranged through the app.

What's not allowed

You may not use Nexus to publish, offer or do any of the following:

• Illegal goods or services, including stolen goods, counterfeit goods, illegal drugs, and weapons or ammunition.
• Scams, fraud, fake listings, or misleading prices or claims.
• Pretending to be another person or business.
• Hate speech, threats, harassment, bullying, or content that attacks people for who they are.
• Sexual content or nudity, and anything that sexualises or harms children.
• Violent or shocking content.
• Other people's personal information (like phone numbers or addresses) without their permission.
• Spam, or content that isn't about a real local business.
• Content that infringes someone else's copyright, trademark or other rights.
• Attempts to break, overload, or get around the security of Nexus.

Reviews

Reviews must describe your own real experience with the business. Don't post fake reviews, review your own business, review a competitor, or offer or accept anything in exchange for a review. Reviews can be anonymous to the public, but Nexus knows who wrote them. We check comments before they appear and may remove reviews that break these rules.

Orders

Nexus passes your order to the business. Nexus does not sell, deliver or take payment for anything. The business is responsible for the order, its prices and its quality. Prices in Nexus are confirmed by the business.

Customer details

For businesses: customer details you receive through Nexus (names, phone numbers, order history and notes) may be used only to serve that customer's orders and questions. Don't sell or share them, don't add them to marketing lists or broadcast groups, and don't send customers messages they didn't ask for.

Reporting and moderation

• Anyone with an account can report a business, listing or review from inside the app. We review reports, normally within 24 hours.
• We may hide or remove content, and suspend or close accounts, that break these terms or the law, or that put people at risk. Where it's safe and practical, we'll tell you why.
• If you think we got it wrong, email hello@nexusapp.africa and we'll look again.
• Please don't make false or malicious reports.

Ending your use of Nexus

You can stop using Nexus and ask us to delete your account at any time (see the Privacy Policy). We may close accounts that seriously or repeatedly break these terms.

Our responsibility

We work hard to keep Nexus reliable and safe, but we can't guarantee it will always be available or error-free, and we don't check every listing. Information on Nexus is provided by vendors, and we're not responsible for their goods, services, prices or conduct. To the extent the law allows, Nexus is not liable for losses arising from dealings between customers and vendors. Nothing in these terms limits any rights you have under South African law, including the Consumer Protection Act, where it applies.

Changes to these terms

If we change these terms in a way that matters, we'll update the version and effective date above and ask you to accept the new version in the app before you use a feature the change covers.

Law

These terms are governed by the law of the Republic of South Africa.

Contact

Questions or concerns: hello@nexusapp.africa