Privacy Policy

Your phone number. Used once to verify your identity by SMS when you sign in, and afterwards as your account identifier. Signing in is optional — you can browse vendors and products without an account. We do not use your number for marketing and we never sell it.

Vendor business information — published by your choice. If you choose to create a vendor profile, the details you enter — your business name, category, description, usual hours, business address or landmark, map location (if you add them), open/closed status, business contact number, the products and services, prices, and photos you add, and your replies to reviews — are publicly visible in the app by design. Being findable by customers is the purpose of a vendor profile. You control this content and can edit or remove it at any time.

Product photos. Photos you add to your storefront are compressed on your device before upload (to save your data) and stored with your account. They are publicly visible as part of your storefront.

Reports. If you report a business, listing, review or private message, we store your report, the reason you chose, any details you add, and your account ID, so we can review it. The business you report does not see who reported it. Reports are kept until we've reviewed them, and deleted 12 months after they're resolved, or when you delete your account.

Contacts. If you're signed in and tap Call, WhatsApp or Directions for a business, we record that you contacted it (not what was said) and when. This is how we make sure only real customers can review. We delete these records after 12 months, or when you delete your account.

Reviews. Your rating, tags, comment and the name you choose are public. If you post anonymously, the public and the business see 'Verified customer', but Nexus knows who wrote it. Deleting your account deletes your reviews.

Private feedback. If you send private feedback, the business sees your message and the name you chose (or 'A customer' if you send it anonymously). Nexus keeps a record of who sent it to prevent abuse. Businesses can report or block senders. We delete messages after 12 months, or when either account is deleted. If a message is reported, a copy is kept with the report (visible only to Nexus moderation) until the report is resolved, then deleted 12 months later.

Saved. When you save a listing or business, we store it on your account so you can find it again. Businesses see only how many people saved them, never who. Removing a save deletes it, and deleting your account deletes everything you saved.

Orders. When you send an order, we store the items, prices, total, your name, your phone number, your note and the order's status. You and the business can see it; Nexus can see it to keep the service safe. Nexus doesn't handle payment. Orders are kept for 24 months.

Customer lists. When a business confirms your order, you appear in that business's customer list in Nexus. It shows your name, phone number, your orders with that business and what you spent on completed orders. Only that business can see it. The business can add a short private note about you (for example, your usual size); notes are checked for offensive language, and you can ask us for a copy of anything stored about you. Anonymous reviews and messages are never linked to you. Deleting your account removes you from every business's customer list.

Notifications. If you turn notifications on, we store a notification token for your phone so we can send them. Notifications show first names and counts only, never prices or messages. You can turn each kind off in the app, and signing out stops notifications on that phone.

Verification. If you ask us to verify your business, we record who visited, when, the checks we did, and any notes. We may look at an ID document if you agree, but we never copy it or record its number. The month of verification is shown publicly with the badge. These records are deleted when the business is deleted.

Usage analytics. To learn which parts of Nexus are useful and improve them, the app records how it is used — for example which screens are opened, what is searched for, which categories are chosen, which storefronts and products are viewed, and when the Call, WhatsApp, or Share buttons are tapped. We use Google Firebase Analytics for this. This information is linked to a random identifier created for your copy of the app, not to your name or phone number, and we never record phone numbers or names in it. We use it only to understand and improve Nexus — never for advertising.

Error reports. If something goes wrong in the app, we record what kind of error happened and on which screen, never your messages or details. These reports go through Google Firebase Analytics, like usage analytics above.

Basic technical information. Like almost every app, Nexus's infrastructure (Google Firebase) processes basic device information — such as device model, operating system version, and app version — to keep the app working and secure. We do not run advertising and we do not sell data.